International Labour Organization

The study, Generative AI and Jobs: A global analysis of potential effects on job quantity and quality, suggests that most jobs and industries are only partly exposed to automation and are more likely to be complemented rather than substituted by the latest wave of Generative AI, such as chatGPT. Therefore, the greatest impact of this technology is likely to not be job destruction but rather the potential changes to the quality of jobs, notably work intensity and autonomy.

Social dialogue, defined as “all types of negotiation and consultation, and also the exchange of information between or among, representatives of governments, employers and workers on issues of common interest relating to economic and social policy” has been long employed as a tool in the governance of work, with the objective of delivering sustainable economic growth, social justice and the kind of high-trust work relations that are not only valuable in themselves, but that can also improve business performance and increase workers’ share in rising profitability. It includes tripartite social dialogue, collective bargaining and workplace cooperation. Collective bargaining is defined in the ILO’s Collective Bargaining Convention, 1981 (No. 154), as “all negotiations which take place between an employer, a group of employers or one or more employers’ organisations, on the one hand, and one or more workers' organisations, on the other, for: (a) determining working conditions and terms of employment; and/or (b) regulating relations between employers and workers; and/or (c) regulating relations between employer or their organisations and a workers’ organisation or workers’ organisations.” Freedom of association and the effective right to collective bargaining are the preconditions for successful social dialogue.The ILO Global Commission on the Future of Work, which examined the transformations underway in the world of work, emphasized the need for decisive action. It considered that the collective representation of workers’ and employers’ organizations through social dialogue contributes to the public good and called for public policies that promote collective representation and social dialogue. “Collective representation and social dialogue provide the institutional capabilities needed to navigate future of work transitions [....] At company level, works councils, consultation and information arrangements and worker representation on boards are all proven mechanisms to manage the challenges of change and to allow people to exercise influence over their working lives. Collective bargaining is a fundamental right and a powerful tool for economic success and social equity, not least in times of transformational change. Tripartite social dialogue allows opportunity for the partners to the social contract to consider the broader societal issues that change brings and to guide policy responses. The ILO Centenary Declaration for the Future of Work adopted by the 108th (Centenary) International Labour Conference of the ILO states that “social dialogue contributes to the overall cohesion of societies and is crucial for a well-functioning and productive economy.” Social dialogue is not only a necessary tool for managing change and addressing the transformations underway; it also helps in addressing the long-standing problems we already face. Work in the informal economy, for example, still accounts for more than 60 per cent of the world’s employed population, exceeding 90 per cent in parts of Africa and Asia. Even in the formal sector, some workers may remain trapped in jobs that offer barely subsistence-level wages and inadequate social protection in return for long hours of hard labour in dangerous conditions. In moving forward to address the challenges of the future, we also need to solve the problems we already face by strengthening social dialogue institutions and enhancing the inclusiveness of collective representation at all levels.