Abstract in English:
This report is based on a series of insurance and CxO studies conducted by the IBM Institute for Business Value over the past few years, in combination with a number of informal conversations and discussions with subject matter experts and insurance executives. We look at two key technology waves — cognitive computing and systems decentralization — that will have significant impact on the future of business across industries and that will affect insurance companies and their customers. However, considerable uncertainty surrounds their adoption pattern, and so we will consider scenario planning regarding the various potential outcomes of these two waves:
1.How will cognitive technologies be deployed — as utilities or as proprietary tools?
2.Will operations and decision-making happen on “the edge” in distributed models, or centrally in common processes?